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Nice to have you in the Community space, @q456vlc.
I’m here to ensure you’ll be able to refund your customer. May I know what instructions you’re referring to? That way, we can take a look at it and clarify some things.
Nonetheless, let me guide you on how to record a partial refund to your customer in QuickBooks Online (QBO):
You can also read this article for more details: Record a customer refund in QuickBooks Online.
However, if your customer pays you through credit card or bank transfer (ACH). You can refer to this article instead: Void or refund customer payments in QuickBooks Online.
Let me also share this article that you can utilize for reference in case you’ll need to link a deposit to an invoice.
Please let me know if you have other concerns about recording refunds to your customer. I’m always around ready to help you. Have a great day ahead!