Greetings!
QuickBooks intentionally masks full bank account and routing numbers for security — you’ll normally only see the last four digits in QBO (employees, contractors, and vendor payment setups are shown that way).
What that means for you:
- You can’t view a vendor’s full account/routing numbers from the regular QBO screens. QBO shows only the last four digits to help protect sensitive data.
- If you need to verify full bank details, ask the vendor/contractor to provide a voided check or a completed direct-deposit authorization form — and have them send it to you via a secure method (encrypted email, client portal, or a secure file service).
Options / best practices:
- Tell the vendor to enter their bank info through QuickBooks’ contractor direct-deposit invitation (if you use QBO Payroll/Contractor direct deposit) — QBO will still mask the full numbers but sets up payments securely.
- Use a dedicated, encrypted payments or vendor-pay service (Bill.com, your bank’s secure portal, or QuickBooks Online Payments) to collect and store bank details instead of emailing them.
If you already have a vendor bank detail saved and think it’s wrong, reach out to the vendor to re-verify or ask them to re-enter it; QuickBooks support docs advise verifying directly with the vendor rather than trying to “unmask” data in QBO.
– Regina Pitts, Advanced Certified QuickBooks Online ProAdvisor
