How can i talk to a human being

Hello, twomjb. It's nice to hear from you.

We'll have to follow the steps below to get in touch with our phone agents. Before anything else, you may also want to share your concern here. I'll help you with that.

1. At the upper right corner, click the Help icon to see the Contact us button.
2. Then, hit the Contact us button at the bottom part.
3. Add a short description of your concern by entering it inside the What can we help you with? box for example " import transactions".
4. Click the Let's talk button (green one).
5. Select Get a callback to talk yo our specialist.

 You can always visit the Community if you have more something to ask about QuickBooks. Take care!

I can't even get to the home page of anything.  How am I suppose to click on anything to get help???  Online is great until you have a problem, then it's crickets!

Hello sandyh2,

Most of the errors in QuickBooks Online can be resolved by clearing the cache of the browser.

But before we clear the cache, you can use a private browser or an incognito window, to single out the cause of this unexpected behavior.
 

You can use either of the following shortcut keys below:
 

•     Google Chrome, press CTRL + Shift + N
•     Mozilla Firefox: press CTRL + Shift + P
•     Internet Explorer: press CTRL+ Shift + P
•     Safari: press Command + Shift + N
   

If works, I suggest clearing the browser cache of your regular browser to help your application run better. You can also use a different browser that works best with QBO.
 

You can refer to this guide for more details about Troubleshooting browser problems.
 

If the issue persists, you can use this link to reach out to our live support agent then, follow the steps provided with SarahannC: https://qbo.intuit.com/redir/testdrive.
 

Let me know if there’s anything else you need. We're always here to help in any way we can.

What if I do not see a Let's talk Green Button.

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@SarahannC wrote:

Hello, twomjb. It's nice to hear from you.

 

We'll have to follow the steps below to get in touch with our phone agents. Before anything else, you may also want to share your concern here. I'll help you with that.

 

1. At the upper right corner, click the Help icon to see the Contact us button.
2. Then, hit the Contact us button at the bottom part.
3. Add a short description of your concern by entering it inside the What can we help you with? box for example " import transactions".
4. Click the Let's talk button (green one).
5. Select Get a callback to talk yo our specialist.

 

 You can always visit the Community if you have more something to ask about QuickBooks. Take care!

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You are in the right place, dkmn21.

No worries, if you don't see the Let's talk button, you'll see the Talk to a human after entering your concern in the search field. This gives you an option to send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Nonetheless, if you want to schedule a callback, just follow the steps below:

1. Go to the Help icon on the top right. 
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
5. Press Contact us.
6. Tick Continue. 
7. Choose Message an agent or Get a callback.

Visit our QBO Help Articles page for more insights about running your business in your account.

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Have a great day.