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dewey6123
Level 1

How come I cannot preview or print any of my standard reports

 
1 Comment
Mark_R
QuickBooks Team

How come I cannot preview or print any of my standard reports

Hello @dewey6123,

 

Let’s perform some browser troubleshooting steps and get your reports viewed and printed.

 

Let's log out and log back in using a private browsing or incognito window. Depending on your browser, here's how:

 

  • For Google Chrome: Ctrl + Shift + N
  • For Mozilla Firefox: Ctrl + Shift + P
  • For Internet Explorer: Ctrl + Shift + P
  • For Safari: Command + Shift + N

If this works, it means that you need to clear your browser’s cache so they system can start fresh. If private/incognito browsing doesn’t work, let’s try using a different browser, then try to preview or print the report.

 

In case you still get the same result, you may perform other troubleshooting steps to isolate the issue. You may refer to this article for the detailed troubleshooting steps: Test Sequence for PDF Printing Issues.

 

After following the steps provided above you should be able to preview or print your standard reports. If the same thing happens, I encourage contacting our QuickBooks Customer Care to check and investigate this further for you.

 

Let me know how it goes and if you have any other QuickBooks concerns by adding a comment below. I'll be right here to help you.

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