It's great to see a new face here in the Community. I don't want to leave you with this kind of impression. Allow me to provide you with the best steps of how to get a call from QuickBooks Online (QBO). No worries. It's an easy process.
Go to the Help icon in the top right-hand corner.
Click the Contact Us button.
Type in your question and then hit Let's Talk.
Scroll down and select to Get a callback.
If you're directed to a QB Assistant when tapping the Help icon, then I recommend asking your question there. In the end, you can always type Request a Callback to receive one. Check out our tutorials page as a future reference about features that could be beneficial for your business.
You should be able to get your issue fixed in no time after getting in touch with our Customer Support Team. Let me know how it goes. If you have any other questions or concerns, feel free to ask. I'm only a comment away. Have a fantastic Monday!