Welcome to the Community, @GJNichol. I'll be sharing some insights about canceling your QuickBooks account. I'll provide both for QuickBooks Desktop and QuickBooks Online.
To cancel your QuickBooks Online subscription, follow the steps below:
- Go to the Gear icon at the top right.
- Select Account and Settings, then click on Billing and subscription at the left pane.
- In the QuickBooks section, select Cancel subscription or Cancel online.
- Click Continue to cancel, then select the Continue to cancel button (if it shows on your screen).
- Click the Submit and cancel the subscription, then hit Got it.
I'm also adding this link to cancel your QuickBooks Online membership or trial to assist you: Cancel your QuickBooks Online subscription or trial. It also explains how to cancel if you purchased your subscription through a mobile app store.
To cancel your QuickBooks Desktop subscription, check this article for the detailed steps as your reference: Cancel your QuickBooks Desktop Subscription.
To ask for a refund of the charge, you can contact our QuickBooks products and services Support. They can check the details.
If you'd like to resubscribe in the future, you can easily reactivate your account. We'd love to have you back!
Let me know if you have additional questions about your subscription. I'm always here to help.
