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Thank you for getting back to us here on the Community page, @eeflore18.
Clicking the Cancel Subscription button might cancel the account. If you don't have the Keep QuickBooks Self-Employed option, let's try replicating the steps using a private window. Sometimes, the regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks.
To save you time, use either of these keyboard shortcuts:
If the problem continues, I suggest reaching out to our Support Team so they can check and verify this further. Also, they'll be able to safely cancel just the Turbotax and keep the QuickBooks Self-Employed subscription. For the support's contact information, check this article.
Let me know if you have any other questions. I'm always here to help. Have a good day!
Hi there, @eeflore18.
Let me share some insights on how to cancel your Turbotax Self-Employed.
Before we begin, please know that when we downgrade your bundle means, we'll be also losing all the TurboTax Self-Employed features. I've listed them below:
To downgrade, here's how:
Also, if you make a change before the end of your billing cycle, you'll receive a prorated refund for the bundled price.
I'm adding our handy articles, so you can learn more about QuickBooks Self-Employed. It provides topics that might help with your future task:
Please know that you're always welcome to post if you have any other concerns. Take good care.
Hi there,
When I click "Cancel" at the bottom of the Billing Info page I don't get the Keep QuickBooks Self-Employed option. I've added a screenshot to what I'm seeing.
Do I hit "Cancel Subscription" and then am I given the option to keep quickbooks?
Thank you for getting back to us here on the Community page, @eeflore18.
Clicking the Cancel Subscription button might cancel the account. If you don't have the Keep QuickBooks Self-Employed option, let's try replicating the steps using a private window. Sometimes, the regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks.
To save you time, use either of these keyboard shortcuts:
If the problem continues, I suggest reaching out to our Support Team so they can check and verify this further. Also, they'll be able to safely cancel just the Turbotax and keep the QuickBooks Self-Employed subscription. For the support's contact information, check this article.
Let me know if you have any other questions. I'm always here to help. Have a good day!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.