Hey there ccpsfinance@chri,
Thanks for reaching out to us here. QuickBooks Online is a great tool to have, it helps keep you books balanced. It's important that you are able to pay the taxes that you owe to the CRA. I can point you in the right direction for the best assistance possible.
I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting as well as view your screen to better assist you. You can reach out to them using one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter
If you have any other questions, feel free to reach out here.
