Welcome to the Community, @CherylV. There are several possible reasons why the program behaves unexpectedly after updating. It could be on of the following:
- Your company name may be too long
- There may be a damaged or missing QBWUSER.INI file
- Your hard drive might corrupted
- Your program files or QuickBooks Desktop installation may be damaged
- The Windows operating system may have be damaged
Let's work together to get past this issue by running the QuickBooks Diagnostic tool to help us fix common update issues in QuickBooks Desktop.
I'd suggest you close QuickBooks first, then Download the QuickBooks Install DiagnosticTool. When prompted, save the file to the local Desktop or your preferred location. Then, follow the steps below:
- Open the QuickBooksToolHub.exe file.
- Follow the onscreen instruction to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Once completed, restart your computer to ensure that it's properly updated. You can read through this article for more detailed instructions: QuickBooks Desktop won't open, has stopped working, or not responding.
For future reference, read through these articles to help you resolve unexpected behaviors when navigating around QuickBooks:
Feel free to message again should you have more concerns about anything else. We're always delighted to assist.
Mark the post that answers your question by clicking on "Accept as solution".
