Hello there, Christinetjonns. The issue you're experiencing regarding the account disconnected still appearing in the banking page is often due to outdated browser data or cached information that interferes with QuickBooks Online's (QBO) functionality.
To troubleshoot the issue, let's refresh your browser using the Refresh icon, pressing F5 (Windows), or Command-R (Mac).
Once refreshed, head back to the banking page to check if the account disconnected disappears. If the issue continues, please log out of your account. Wait a few moments, then sign back in.
If the error persists, let's use an incognito window to access the product with a clean slate. You can also switch to other supported browsers for better compatibility.
If you have more questions, feel free to ask. We're here to assist.
