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tpyle
Level 1

How do I get a call back. It's so frustrating when you can't speak to an actual person!

 
2 Comments 2
IamjuViel
QuickBooks Team

How do I get a call back. It's so frustrating when you can't speak to an actual person!

You can do set up a callback through the Help menu, @tpyle.

 

I understand how important it is to speak with a live representative. I can guide you on how to do it.

 

First, can you tell me more details about your concern? This way, I can also share about it and point you to the right resources.

 

On the other hand, here's how to contact us:

  1. Goto the Help icon. 

  2. Select Contact US on the pop-up.
  3. Enter your question in the How can we help? field and choose Continue.
  4. Click Get a callback.
  5. Enter your contact information.
  6. Select Call me.

Due to the ongoing pandemic, we have limited expert support staff and reduced our support hours to 6 AM-6 PM PT Monday-Friday. You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

Feel free to get back to us here and let us know how your call goes. The Community and I are always here to help.

IamjuViel
QuickBooks Team

How do I get a call back. It's so frustrating when you can't speak to an actual person!

Making sure your concerns are addressed is my priority, @tpyle.

 

Were you able to speak with one of our phone representatives using the steps I've shared? Also, you can share some information about your concern here in the Community. This way, I and my colleagues together with the Established Community users can share some insights to help you resolved it.

 

Leave a comment below if you have other questions. I've always got your back.

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