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How do I get a copy of he customers signature on a mobile payment?

A cusormer is attempting a charge back.  The bank is asking for a copy of the signature?  I processed the payment thru my phone app. When I go to the get a copy of the transaction, it gives me a copy without the signature.

1 Comment
QuickBooks Team

Re: How do I get a copy of he customers signature on a mobile payment?

Hi there, @switchca.


You can add a digital signature to an invoice or a sales receipt by integrating signature apps with QuickBooks Online.


First, you can visit the QuickBooks Online’s app center and follow the steps below:

  1. Login to your QuickBooks Online account.
  2. Go to Apps from the menu tab.
  3. Type in E-signature.
  4. Click the magnifying glass to search.

Please refer to the Find Application article for further information how to connect an App.


I can definitely understand why this would be beneficial to you and your business, so I'll be sharing this to our Product Developers for future considerations. Finding new ways to adapt to our customers’ needs is how QuickBooks gets even better.


Your willingness to help Intuit improve our products and services is greatly appreciated. Please feel free to let me know if there's anything I can help you. Have a good one!