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ejohansmeyer
Level 1

How do I get to talk with a human?

Where is the Talk to a Human button?
1 Comment 1
Angelyn_T
QuickBooks Team

How do I get to talk with a human?

Hi there, @ejohansmeyer.

 

I can guide you on how to locate the Talk to a Human button so you can successfully connect with a live representative.

 

The Talk to a human option is available on the new Help menu interface. You can follow these steps:

 

  1. Click the Help icon.
  2. Choose the Talk to a human option (then type it again when prompted).
  3. When asked by the bot, type "Need to connect with a live support."
  4. Select I still need a human.
  5. Proceed with Contact us.
  6. Click Let’s talk then choose either Get a call or Start messaging

For the old one, here's how:

 

  1. Go to the Help menu, then tap on the Contact Us button.
  2. Type "Need to connect with a live support" in the What can we help you with box.
  3. Proceed with the Let's talk button.
  4. Select either Start messaging or Get a call button.

For your convenience, you can check out the support business hours from this link: QuickBooks Online Support

 

As always, please feel free to share your concern here with us on this thread so we can address them immediately. Just in case you need additional tips while working with QuickBooks, you can as well open the topics from our help articles.

 

Let me know else I can help you with QuickBooks. I'm just a few clicks away to help. Have a good day!

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