Hello there, Hezekiah. Please ensure that the email address you use for TurboTax is exactly the same as the one you use for QuickBooks Self-Employed. Using the same login allows the system to recognize your bundle, so you won't be charged the retail price during export.
If your email addresses are identical and you’re still seeing a charge, please contact our live support team. We can take a closer look at your account and help you resolve this.
Here’s how:
- Go to the Help icon, then select the Assistance tab.
- In the box provided, briefly describe your issue or type Contact Support.
- Choose either Chat or Callback for help.
Feel free to click on the Reply button below if you have other concerns. We’re always here to help.
