My business has starting issuing Gift Certificates. I read the discussion on how to set up the Liability Account when the customer buys the certificate, and I see how to make a negative entry on the invoice/receipt against the Liability Account when it is redeemed...
But my question is... How do I track the balance of the individual IN QuickBooks. Say for example someone had a $200 gift card, and they purchased $100 item. Yes, the Liability Account shows a credit of $100... but it doesn't show the balance for each individual. If I had five outstanding Certificates, it wouldn't be too big a deal, but if I had 50 and someone calls up and asks what their balance is... How can I find this information quickly?
Is there a way to register it as a Certificate for the purpose of a receipt, but then treat it like a positive customer balance that could be applied as they go along?
Thanks!
-Chris
