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Ron Boehly
Level 1

How do I send a email to support I am having some issues with them

I would like to send this review to them

 

[Attachment removed]

14 Comments 14
IntuitLily
Moderator

How do I send a email to support I am having some issues with them

Thanks for taking the time to contact the Community, @Ron Boehly.

 

It's perfectly understandable why you need to send this review through email. Going back and forth isn't easy, but I'm here to guide you to the right support who can help you.

 

To further discuss any sensitive information, you may need to call in again and speak with our Desktop Customer Service Team so they can review your previous cases. 

 

We always value customers who are keen to give us their feedback. I can take note of this and pass this along to the appropriate channel.

 

Also, I want to inform that the attachment was removed due to the license number and personal information mentioned in the file. This is to ensure your data is protected.

 

Let me know if you have additional questions or concerns. I'm here to help however I can.

Ron Boehly
Level 1

How do I send a email to support I am having some issues with them

No Problem I will try to call them in morning are you going to forward the information to them and who do I contact. Will I have to submit all the same information again in that automated have a question page and then select have support call me or are you going to forward all information to them and after they review everything they will call me.

DivinaMercy_N
QuickBooks Team

How do I send a email to support I am having some issues with them

Thank you for posting here in the Community, @Ron Boehly.

 

Since the attachment was deleted for security purposes, you'll need to provide again the information to the representative who will receive your call. Just enter your concern on the automated question page and select Get a callback. Once you and the agent is connected, they will received a pop-up that contains your concern. To contact the support, please follow the steps provided by, @IntuitLily.

 

Also, to keep you updated for the new features of QuickBooks, you can visit this site: https://quickbooks.intuit.com/blog/.

 

Don't hesitate to post a comment below if you have further concerns. I'll appreciate the opportunity to help you. Stay inside and take care always!

Ron Boehly
Level 1

How do I send a email to support I am having some issues with them

Ok thank you I will do it all over in the AM I deal with MFG. tech support help desk in manufacturing and industrial industries I have never had such a difficult time contacting or communicating with a wide range of technical support teams everyone has a email that I can communicate directly with engineers, designers and tech support this Quick Books support system is the worst I have come across. My  question was simple you answered it in 1 min OuickBooks support took 3 Days and hours of my time. Attached is a copy of review that there is no reason to censure.

Ron Boehly
Level 1

How do I send a email to support I am having some issues with them

Lily Good Day

Contacted agents in both chat and call back yesterday 5/11/2020 both said they do not have access to chat or phone transcripts only a supervisor can access that information, which I found odd since on a couple chats agents told me they were going to get it, I got the impression from you that you were going to forward info to the appropriate people who are they. I have attached (2) of the chat transcripts and my summery/review of customer support. At the end of my conversation with agent by phone yesterday he said he would have to have a supervisor call me back I said that would be lovely made sure he had my phone number and asked him to please have superviser read and listen to support calls before they call me.

Ron Boehly
Level 1

How do I send a email to support I am having some issues with them

Lily

I would love if you did that and nobody has called me back yet 

Joesem M
Moderator

How do I send a email to support I am having some issues with them

Hello, @Ron Boehly.

 

This isn’t the kind of customer service we want you to experience, but I'm here to share additional information about your concern in QuickBooks.

 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation. Also, our Customer Support experiencing a high volume of calls or customers waiting on the line. Rest assured that one from our support will call you back one of these days.

 

You can also contact our Support Team via messaging. They can pull up your account securely and provide other details that might resolve your concern. On the other hand, you can follow up on the cases that created.

 

Here's how:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose Start messaging to connect with a support expert. 

I'm adding this article, that you can read on how to Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

I appreciate your patience and understanding while we look into this. Stay safe and healthy.

Ron Boehly
Level 1

How do I send a email to support I am having some issues with them

I am sharing the info I sent LilyIntuit Admin. that I sent  her 4 hours ago she responded by saying she would send to correct people. No calls back from support yet. Is it possible for you to get a transcript of these postings, chats and phone conversations. I am getting weary of saying the same thing over and over again.

Case#[removed]

Jovychris_A
QuickBooks Team

How do I send a email to support I am having some issues with them

Thanks for your prompt response, @Ron Boehly.

 

It isn't the impression that I want you to have in our service. Let me give you insights on how to get a record from the previous customer service experience.

 

Currently, we're unable to get a transcript of phone conversations. However, you can get a conversation record from our chat supports through email or take a screenshot off the conversation. Also, the case number will be beneficial to you when reaching back to our Care Support team, tracking previous cases.

 

You can also screenshot posting replies to review the conversation.

 

To clarify things over, yes, you're right, we're unable to save account register to PDF. You can run a quick report first before you can either print or save it as a PDF.

 

Please keep me posted or tag me (@Jovychris_A) if you need further assistance. I'll wait for your reply. Stay safe and healthy!

Ron Boehly
Level 1

How do I send a email to support I am having some issues with them

Good Day

I have sent the information I am attaching to you to Intuitlily, Admin. Moderator Divina Marcy-N Empl, JoesmM Empl, and now all I want is support to call me back and explain to me why it took 3 chats and a few call backs to tell me what you told me again in your reply. If you look at my post in community chat you will see it took about an hour for somebody to get back to me with a answer, please do not tell me you cannot look at the posts. In all fairness only one person I talked to at support knew the answer her name was Jickie Millana. I could go to chat now and post how do I save a register to PDF which I did last night and they cannot answer that simple question again read the attached transcripts and my review. I talked to support also last night after many of the same question I have answered many times the agent said only a supervisor can get chat & phone transcripts he said he will have superviser to call me that was yesterday still no call. Even when Lily said she forwarded the information I am sending you to the correct people. Still no one calls. How do I tag you when the next person contacts me telling me the same thing you just did so I do not have to explain my problem again.

Rubielyn_J
QuickBooks Team

How do I send a email to support I am having some issues with them

Hello there, @Ron Boehly.

 

This isn't the service we want you to have when reaching our support team. When calling over the same issue, you can refer to the most recent case number so agents can see your prior history. This way, you will no longer explain your concern.

 

We can forward your PDF to our support teams so that their managers will be aware of the trouble you're getting assistance with. 

 

You can always visit our help page for tips and relevant articles: QuickBooks Support.

 

Get back to us if you have anything else to add. We're 24/7 open to help you out. Keep healthy and safe.

Ron Boehly
Level 1

How do I send a email to support I am having some issues with them

Rubielyn Good 

Let me try this again are all the people I am going to list  part of the same support team you, Intuitlily, Divian Marcy_N, Joeesm M, & Jovychris_A I have sent this same information to each one over the last three days with the sole purpose of a superviser calling me back. You say all I have to do is supply my case # [removed] on the question page and when either chat or callback gets back to me they will have all the information I have done that at least 4 time with chat and three times with call back all of them say the same thing that information is not available to them even Jouychris_A said the same thing in his reply to me in his post.

This is the most outrages support desk I have ever had to deal  with I cannot even get the same person that I responded to have the common courtesy to reply back to me a different person responds every time and I have to repeat the same things over and over. I have been dealing with Quick Books when  they were on Floppy Disk every time I have called for support my questions have been answered by a person or support has taken over my desktop and found a fixed the problem. I am attaching again every thing I have sent to other people listed above including two of the chat transcripts. I am going to try chat again to see if the next agent I talk to knows the answer to this question Why can not I Save a Register as PDF. The answer is you cannot you must select a account from chart of accounts then go to the bottom of, select quick report then go to print drop down list select save to PDF name file and save it to any place you want why is that not the 1st thing all support people say. I got that information from the community in about an hour after I posted it. It took me 3 days to get that information from your support and I can guarantee if I contact chat or call back now they will not be able to answer that question. I am going to do that just to see but I have already done it twice maybe three time is the charm. Again at the end of the day I want a supervisor to call me back or you can.

ReymondO
QuickBooks Team

How do I send a email to support I am having some issues with them

I can only imagine what you must be feeling right now, @Ron Boehly.

In these tough times, we want to provide you with some relief. As you may have been informed, the Community is a public forum. Because of this, we're unable to take a look at accounts and review the case documentations. 

 

I've already reached out to our colleagues from the Technical Support Department and shared with them the links to this post. At the moment, they're already taking a look at this to asses what we can do with regards to your feedback. They'll be reaching out to you to via the account information that you've shared with us in this post. 

 

Please keep your lines open. As always, reach out to us again.

Ron Boehly
Level 1

How do I send a email to support I am having some issues with them

As I stated in last post I do not understand why when I reply to a post the person I am replying to does not answer me back you are the 4th or 5th person to reply to me this is the 4th or 5th time I have sent this info to someone. If you need to know who I have sent this info to read attachment. Each time I reply I have to type an explanation. I am attaching all chats and correspondence that I have sent to support and again I only want a call back to explain to me my why it took many calls to Chat and Call Back support to get the answer to my question. I posted this question to the community why can't I save register to PDF the answer came back to me in about an hour read the attached file. I have been requesting a call back for 3 days now.

As for hard times these are not hard times living on the streets is hard times. Please reply to me so I am talking to only one person.

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