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Level 2

How do I set up invoice eMail with Thunderbird?

Hi All,

 

How do I set up QuickBooks Desktop 2020 to send eMail invoices with Thunderbird?  I have done this once before, but forgot how to do it.    :'(

 

Many thanks,

-T

Solved
Best answer May 22, 2020

Best Answers
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QuickBooks Team

How do I set up invoice eMail with Thunderbird?

Hello, @ToddAndMargo.

 

I'm here to make sure you'll be able to set up your email in QuickBooks.

 

Here's how:

  1. Go to the Edit menu then choose Preferences at the bottom.
  2. A pop-up window will appear, select Send Forms.
  3. Under My Preferences tab, click Add to enter your email.
  4. Enter your email and select the email provider then click Ok.
  5. You can now see your email under My Preferences, click Ok to save changes.

You can also change customer email settings for recurring payments.

 

Let me know if you have additional questions by posting it here in Community. Have a great, take care.

View solution in original post

6 Comments
Highlighted
QuickBooks Team

How do I set up invoice eMail with Thunderbird?

Hello, @ToddAndMargo.

 

I'm here to make sure you'll be able to set up your email in QuickBooks.

 

Here's how:

  1. Go to the Edit menu then choose Preferences at the bottom.
  2. A pop-up window will appear, select Send Forms.
  3. Under My Preferences tab, click Add to enter your email.
  4. Enter your email and select the email provider then click Ok.
  5. You can now see your email under My Preferences, click Ok to save changes.

You can also change customer email settings for recurring payments.

 

Let me know if you have additional questions by posting it here in Community. Have a great, take care.

View solution in original post

Highlighted
Level 2

How do I set up invoice eMail with Thunderbird?

Maybe I forgot to press"Add".  I will look again the next time  have access to the customer's machine.  My memory on the previous machine was that there was some issue Windows 10 and MAPI, but my memory fades.

Highlighted
Level 2

How do I set up invoice eMail with Thunderbird?

I think I remember the issue now.    The eMail Provider was for a web mail interface.   And my presented choices were only Web Mail and Quickbooks Provided eMail.  Widows 10 is somehow not presenting the proper MAPI information to or Quickbooks is not reading it correctly

Highlighted
Moderator

How do I set up invoice eMail with Thunderbird?

Hello there, ToddAndMargo.

 

Good job that you're able to remember the issue with setting up email invoices with Thunderbird. With regard to the MAPI information, you'll want to read this article that contains information in repairing MAPI so you'll be able to successfully set up your email in QuickBooks: How to fix "Error: QuickBooks is unable to send your email to Outlook"

 

Also you'll want to make sure that Thunderbird is the default email app. Here's how:

 

  1. Click the Windows Start menu, then click the Default program item.
  2. Click on Set your default programs.
  3. Under Programs, click Thunderbird.
  4. Click Set this program as default.

We're always here if you need anything else.

Highlighted
Level 2

How do I set up invoice eMail with Thunderbird?

Hi GlinetteC,

 

I don' know how I did it, but I managed t reconstruct my notes from the first time I did this.  Now to anyone reading, these are just my reconstructed notes.  I have not tested them yet, so be forwarded.  I will get back with actual results when I get them.

 

If I also remember, this was an issue with Quickbooks being a  32 program (should be 64 bit, but I don't get a vote) and it not interacting well with the 32 bit subsystem's MAPI running under a 64 bit Windows.

 

-T

 

Quickbooks: how to set up Thunderbird to eMail invoices:

--> Edit (pull down)
--> Preferences (at the bottom)
--> in the pop up window, select Send Forms

Under My Preferences tab, click Add to enter your email.
Enter your email and select the email provider then click Ok.
--> click Ok to save changes.


Note: in Windows 10, MAPI may be an issue.
Also note that Quickbooks is a 32 bit app and that
32 bit MAPI has to be working properly. Sent To from the
context menu is 64 bit.

Check that Thunderbird is the default eMail client and the
default MAPI client:

--> Settings
--> Apps
--> Default apps (left column)
From "Default apps", set "Mail" to Thunderbird.

--> scroll down to and select "Choose default apps by protocol"
--> scroll down to "MAILTO" (a.k.a. MAPI)
set "MAILTO" to Thunderbird


Check the registry to make sure it MAPI is enabled in BOTH
32 bit and 64 bit Windows (64 bit machine presumed): A reboot
is required if a change is made.

; 64 bit
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem]
"MAPI"="1"

; 32 bit
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Messaging Subsystem]
"MAPI"="1"


If this does not work, you may have to reinstall a 32 bit version
of Thunderbird from
https://ftp.mozilla.org

 

Highlighted
Level 2

How do I set up invoice eMail with Thunderbird?

Reverting to 32 bit Thunderbird solved the issue.  This is a bug in Quickbooks in its inability to access 64 bit MAPI.  But as long a Quickbooks stays on 32 bit and there is a workaround, Intuit is very unlikely to fix the bug.

 

Also, if downgrading Thunderbird to 32 bit from 64 bit, Thunderbird will insist that you create a new profile.  Just exit Thunderbird, go into %appdata%/remote, backup up the Thunderbird directory, then go into your Thunderbird profile directory and rename your old profile with the new empty profile Thunderbird just created.

 

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