Hello, @JandL_JOL.
I understand your frustration and appreciate your efforts to resolve the issue with the expanding screen in your QuickBooks Online Desktop app.
This behavior is not normal for the app. We can try uninstalling and then reinstalling your QuickBooks Online Desktop app to ensure it's on the current version.
If the expanding screen issue persists, I recommend contacting our Live Support team directly to have them safely check on their end using their specialized tools and guide you with the following steps.
Here's how to reach them:
- Access the top navigation bar and click Help.
- Click Contact Us.
Another option is to contact our Live Support team by logging in to your QBO product or Accountant on your web browser. Here's how:
- Open your account on the web browser.
- Navigate to the Help menu on the upper right of your screen.
- Select the Contact Us option under the Search bar.
- Enter your concern, then click Continue.
- Choose Callback.
We understand that you've been through a lot to resolve this issue, and we're here to assist you further if you have any additional questions.
