How do you delete timesheet user or resend invite when they are not in my manage user list but i cant add them as a user as they already exist.

It's my pleasure to assist you today, rcampbell1.

Before we start, I'd like to ask a few questions to help me better understand your situation. Where did you try to add the user? Is it in the Manage User window? Or, are you using TSheet or any third party application? I'd appreciate if you can share some screenshots so I can see what's going on.

In QuickBooks Online, you can delete a timesheet user in QuickBooks Online (QBO) by going to the Manage users window. Before doing so, make sure you're login as the administrator of the account.

Here's how to delete a user:

1. Go to the Gear icon and choose Mange users.
   
2. Select the user you want to remove/delete.
3. Click the Edit drop-down under Action and choose Delete.
   

I'm leaving you these great resources to become more familiar with the different user types in QBO: 

• User types in QuickBooks Online.
• What different types of users can I add to my company?

I would appreciate any additional information. Let me know if you meant something else. I'm always happy to lend a hand. Have a good one.

The name isn't showing on the list in manage users but if i go to add they already exist.

Screenshots on attachment. 

Im an admin not master admin, is that a problem?

Thanks

Ross

Also, my payroll has been turned on which i dont need. I tried deleting the name from here as well but i still wasnt able to add the name.

Let me route you to the right support, @rcampbell1.

Since Community is a public forum, we're unable to pull up your account for security purposes. This way, I'd suggest contacting our Customer Support Team. They can pull up your account and further investigate the time sheet user you're adding.

Here's how:

1. Click the Help icon on the top menu.
2. Tick Contact Us.
3. Enter your concern in the What can we help you with? field.
4. Tap Let's talk.
5. Choose a way to connect with us. Message an agent or Get a callback. 

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.

I've added this great article that you can read for additional reference in managing your users: Add, delete, or change user access.

Also, in case you want to learn some tips and tricks on managing your QBO account. You can always visit our Help articles page for reference.

Please let me know if there's anything else you need help with. I'm always around to assist you. Keep safe and healthy.

Hello rcampbell1 -  I have the same problwm , did you resolve this issue ?

I've been having this same problem for a couple of months now.  The issue has been escalated to the engineers for a fix but has yet to get resolved.  Evidently QB doesn't have a clue how to fix it but they did offer a substantial discount on my subscription.  I still need the problem resolved.