I've got you covered. You can easily speak with a real person from QuickBooks by contacting our Customer Support Team. It only takes a few easy steps, so don't sweat it.
Go to the Help icon.
Hit the Contact Us button.
Type in your question and tap Let's Talk.
Scroll down and pick to Get a callback.
If you click the Help icon and you're directed to the QB Assistant, please enter your question there and request a callback. You can always describe your issue here in the Community. I'm more than happy to help in any way I can.
Furthermore, you can check out the tutorials page to review videos about features and how to use them in your QuickBooks Online (QBO) account.
We strive to provide the best possible support to get your problem fixed as soon as possible. Should you need any further assistance, don't hesitate to contact me. I'm only a comment away. Take care!