I'd be glad to help you contact our support team, @dkmn21.
Before anything else, I want to inform you that in response to the COVID-19, we're running with a significantly reduced staff. Thus, you may experience delays in calls (or chats) response. To ensure our support team can assist you right away, I suggest checking out our support hours guide.
Here's how:
- Sign in to your QuickBooks Online account.
- Go to the Help menu.
- Select Contact Us.
- Input a brief description of your concern and then click Let's talk.
- Choose the Message Us or Chat option.
I've also added this article that can guide you with managing your QuickBooks Online billing and subscription:Update your subscription info.
Don't forget that you are welcome to post a reply if you have other QuickBooks related concerns. I'll be here to help. Have a wonderful day!