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usermessrescueowner
Level 1

How does one connect with a live person to address an issue? Following the steps only gets me a robot. Asking for a call back only gets me a robot. Can someone call me?

 
5 Comments 5
MaryLandT
Moderator

How does one connect with a live person to address an issue? Following the steps only gets me a robot. Asking for a call back only gets me a robot. Can someone call me?

Let me walk you through on how to connect with a live support, usermessrescueowner.

 

You need to log into your QuickBooks Online account and contact us from there. Here are the steps you can follow:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
  6. If you choose the Get a callback option, we'll be able to call you.

 

Meanwhile, we provide answers to certain questions, like steps and articles, here in the Intuit Community forum. Hence, we're unable to initiate a call in this forum.

 

You can follow the steps above to get in touch with a live support representative.

 

I'm adding this link to help you navigate our program: Video tutorials for QuickBooks Online.

 

Please know that I'm always right here to help you with any QuickBooks issues you may be having. Just update this post and I'll get back to you.

usermessrescueowner
Level 1

How does one connect with a live person to address an issue? Following the steps only gets me a robot. Asking for a call back only gets me a robot. Can someone call me?

Thanks for your reply. I’ve done that and the call back comes from a robot. I never seem to make it to a live person.

usermessrescueowner
Level 1

How does one connect with a live person to address an issue? Following the steps only gets me a robot. Asking for a call back only gets me a robot. Can someone call me?

I specifically need to speak to someone about funds withheld for the last month. The robot on the call back is not helpful.

usermessrescueowner
Level 1

How does one connect with a live person to address an issue? Following the steps only gets me a robot. Asking for a call back only gets me a robot. Can someone call me?

I’m not sure that my response has gone through. I’m not seeing it posted. I’m quite frustrated at the all around difficulty in trying to resolve a situation.

JasroV
QuickBooks Team

How does one connect with a live person to address an issue? Following the steps only gets me a robot. Asking for a call back only gets me a robot. Can someone call me?

I see the importance of getting in touch with our Support team, @usermessrescueowner.

 

I’d like to grab this opportunity to help and share with you some insights on why funds are being withheld.

 

If you have a QuickBooks Payments account, you can easily take and process payments in QuickBooks. However, if you’re encountered funds being held, no need to worry, QuickBooks reviews the payment first to ensure everything is in place.

 

A holdback may be placed when something unexpected happens to your transactions such as:

 

  • When your payment processing exceeds the established maximum dollar amount expected on your account.
  • When a transaction is processed after several authorization attempts and failures.
  • When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
  • When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer,or to Intuit.

 

For more details about this, you can read through these articles:

 

 

If you wish to get in touch with our live agent, you can follow the steps shared by my college above and select the Send a message option. This way, our messaging team can accommodate you further with your concern. You can also request them to route you directly to one of our live agents.

 

I’m also adding this article that you can read for future reference: Reconcile an account in QuickBooks Online. This link can guide you effectively in matching your QuickBooks balance and bank statement.

 

If there’s anything else I can help you with about managing your funds or with your account, you can always share them with me. I’m always around to listen and ready to help.

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