Thank you for sharing your experience with our Chat Support, Farnsworth.
You can share your concern with us here in the Community so we can help you. However, for account-related concerns, our Chat or Phone channels are the appropriate support as they have the tools. They can also take note of your feedback about the agent who assisted you.
On the other hand, you can visit the main support page if you need references for QBO. Just scroll down a bit and click More topics.
