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Best answer May 23, 2020
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We protect your business data seriously, @Niklas1.
It's a great start when you've got an assigned agent from our Data Services Team to help resolve your case. With this, I'm here to ensure you're able to answer all the questions in the email.
I'd suggest using this email address: icu_status@intuit.com. This way, you can respond to your assigned agent.
Once done, please allow 24 hours for their reply. They are available from Mondays to Fridays (6 am to 6 pm PT).
After that, you can review the status of your case. Doing so will help you get an idea of when to expect your data file back. I'll guide you how.
- Go to this link: Data Services Customer Status Information.
- Select Status Check.
- Enter your Case # and Email.
- Click Submit.
The screenshot below shows you the last three steps.
I recommend visiting this article: QuickBooks Data Services FAQ. Then, go to the How do I check the status of my case? section to learn more about the description of each case status. It also contains other tasks to complete your request. One of them is adding Data Services as an admin user in your QBO account.
Please know that you can count on me if you need anything else. Keep safe always. Stay healthy, @Niklas1.
Thanks,
Raymond
We protect your business data seriously, @Niklas1.
It's a great start when you've got an assigned agent from our Data Services Team to help resolve your case. With this, I'm here to ensure you're able to answer all the questions in the email.
I'd suggest using this email address: icu_status@intuit.com. This way, you can respond to your assigned agent.
Once done, please allow 24 hours for their reply. They are available from Mondays to Fridays (6 am to 6 pm PT).
After that, you can review the status of your case. Doing so will help you get an idea of when to expect your data file back. I'll guide you how.
- Go to this link: Data Services Customer Status Information.
- Select Status Check.
- Enter your Case # and Email.
- Click Submit.
The screenshot below shows you the last three steps.
I recommend visiting this article: QuickBooks Data Services FAQ. Then, go to the How do I check the status of my case? section to learn more about the description of each case status. It also contains other tasks to complete your request. One of them is adding Data Services as an admin user in your QBO account.
Please know that you can count on me if you need anything else. Keep safe always. Stay healthy, @Niklas1.
Thanks,
Raymond
