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backsidefabrics
Level 1

How to apply remaining balance from credit memo as a credit card refund

I did an exchange in my websites point of sale (not quickbooks) for a customer which resulted in a $3.00 difference which was refunded back on their credit card.  To record this in quickbooks, I issued a credit memo for the return, an applied it to the new purchase, and then the balance of $3.00 as refunded back on their credit card. How do I get the $3.00 balance on the credit memo to be applied as a refund in my undepostied funds?

1 Comment 1
KlentB
Moderator

How to apply remaining balance from credit memo as a credit card refund

 

Hi there, backsidefabrics.

 

Thanks for reaching out to the Community space.

 

I've checked your post and found out that you've posted the same question twice. The previous one was already answered by my colleague JenoP. You can view his answer through this link: quickbooks.intuit.com/learn-support/en-us/other-questions/re-how-to-record-a-customer-product-exhang....

 

If I can be of any additional assistance, please don't hesitate to visit us again. Have a great rest of the weekend.

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