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Hello, @n-komoda.
You can set a callback through the Help icon. I can guide you in doing so.
Before anything else, can you share with us details about your concern? This is for us to provide you with accurate information to assist you.
Meanwhile, I just want to inform you that earlier this morning, we temporarily suspended calls to prevent long hold times as we resolved a direct deposit payroll issue. However, you need not to worry phone lines are now open. Here's how to contact us:
- Go to your Help (?) icon.
- Choose Contact Us.
- Enter what you're reaching out about in the available field, then hit Let's Talk.
- You'll be presented with a few options to connect with Intuit.
- Select Get a call.
- Input the requested information.
- Click Confirm my call.
Also, the direct deposit processing issue has been resolved. Your employees should expect to see the funds available in their bank account by end of the day today.
Meanwhile, you can visit our outage status page and Subscribe to Updates to receive live updates for outages in QuickBooks. You can click this link: http://status.quickbooks.intuit.com/.
I appreciate your patience as we resolved this issue.
