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tiffany57
Level 1

How to cancel QuickBooks Live Expert Assisted, no cancel button but it is already suspended since I did not pay for it yet but I want to make sure it will not charge me.

 
1 Comment 1
JorgetteG
QuickBooks Team

How to cancel QuickBooks Live Expert Assisted, no cancel button but it is already suspended since I did not pay for it yet but I want to make sure it will not charge me.

I acknowledge your concern regarding cancelling of the service and preventing future charges, Tiffany57.

 

I can confirm that if your service has been suspended due to a missed payment, our system will automatically cancel the subscription after a period of inactivity. You won't need to take any further action to cancel it, as it will not reactivate unless you choose to resubscribe it manually.

 

I suggest contacting our support team for added peace of mind. They will provide you with confirmation of your subscription cancellation and address any lingering concerns regarding your account.

 

Here’s how to reach our support team:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.
    contact support.png

 

Furthermore, I recommend reviewing this article for effective management of your QuickBooks account: Manage billing, payment, and subscription info in QuickBooks Online or Intuit Enterprise Suite.

 

Additionally, let me share this guide anytime you need help doing or fixing a reconciliation and ensuring the accuracy of your financial records: Learn the reconciliation workflow in QuickBooks.

 

Thank you for your attention to this matter and for choosing QuickBooks. Please feel free to reach out if you need more assistance or have more questions. We’re here to help.

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