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I need to cancel my desk top enhanced payroll subscription as I am retiring!
Hello there, @Jim61.
I'm glad you've reached out to us. We're sad to let you go but let me guide you on how to cancel your payroll subscription.
Before canceling your Intuit Online Payroll subscription, make sure that you have:
To cancel your standalone payroll service, here's how:
You may also contact our Intuit Online Payroll Support Team if you need further assistance with the process.
Here’s how you can contact our support:
In addition, if you decided to pay employee/contractors or file forms at year-end you can reactivate your payroll subscription by following the steps in this article: Reactivate account for year-end form filing.
That's it! Don't hesitate to click the Reply button below if you have any other questions about cancellation of your subscription. I'm always here to help you out.
We were billed again after we cancelled our subscription. Please advise on how we can get a refund.
I'm here to help you get a refund, Nick.
I'd suggest calling our Intuit Online Payroll phone support for a refund request. Also, they have tools to verify the cause why you're billed again.
Feel free to get back to the Community if you need anything else. We'll be right here to help you.