We started using the Reveneue Recognitioon (Standard) template in February and it posted accurately in Feb and Mar. Beginning in April, it started posting both the debit and credit to the Unearned Revenue account so no income was posted. when one goes to revenue recognition then manage templates, I can see the "standard" template but only have view access. The other templates I can edit, delete or make inactive. I cannot do this with the Standard template. QB chat person stated I cannot edit, delete or make the standard template inactive. Well someone/something changed the initial template so that it is now posting incorrectly and we need to be able to fix it and/or stop it. I asked QB chat to escalate it to IT team. He did not know how to do this. I asked for him to get a supervisor. I was told I would hear from supervisor within 30 min of chat ending. I have not heard from supervisor. How can I get in touch with QB IT team so they can remedy the problem?
