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Level 1

how to download quickbooks on my computer?

Hi there!

I'm Sandra Bitner, Dir of Finance and Advancement, with Juan Diego Academy. We fully paid for our Quickbooks Pro Plus 2018. My hard drive crashed. We have it back up and running, just need to download our Qkbks so that I can access it. Please call me @ [removed] or [removed] to walk me through this process. 


Sandra Bitner

QuickBooks Team

how to download quickbooks on my computer?

Welcome to the Community, @sanbitner.


You've come to the right place. I'm here to help share some information on how you can restore the backup copy of your company file and get you back to business.


To download your QuickBooks again on your computer, you'll need to restore the backup copy that you have so you'll be able to access it regularly.


To do that:

  1. Click on File at the top menu bar. Then select Open or Restore Company.
  2. Select Restore a backup copy. Then select Next.
  3. Choose Local Backup. Then select Next.
  4. From the Look In drop-down, choose the location of the backup file.
  5. Select the backup file from the folder. The file name should appear as [Company Name].qbb.
  6. Select Open. Then select Next.
  7. From the Save in drop-down, choose the location where you want to save the restored file.
  8. In the File name field, type a new file name. (Note: The Save as type field will automatically populate QuickBooks Files (*.QBW).
  9. Select Save.
  10. Carefully read and respond to any messages that appear before restoration begins. 

For more details about the restoration process, please refer to this article: Restore a backup of your company file.


However, if you encounter any issues upon restoring it, you can check out this article for some troubleshooting steps: Restore Failed


Also, here's a link that you can visit about fixing crashing issues with QuickBooks for your future reference: Solutions if QuickBooks stops working.


If you need additional assistance with the procedure, I'd suggest reaching out to our Customer Care Team. They have tools such as screen-sharing that can walk you through the steps.


This information should help you get back on track.


You've got me here if you have any other questions with accessing your QuickBooks. I'd be happy to help you out. Have a nice day, @sanbitner.

Level 1

how to download quickbooks on my computer?

Thanks. My issue is that I do not have the desktop program installed on the computer at all. Due to that I cannot get to File, etc. to access the backed up data. I need help installing the program itself. I have used the setup features but get a server error every time. Even with using the diagnostic installer program and it did not go through either. Please advise

QuickBooks Team

how to download quickbooks on my computer?

Hi there, @sanbitner.


It'll be my pleasure to help you install QuickBooks on your computer.


First, you'll need to download the desktop version you want for the QuickBooks you purchased.


After downloading, click on the file and allow it to run on your computer. Then you may follow these steps:

  1. Agree to the Software License Agreement, then select Next.
  2. Enter your License and Product numbers, then select Next.
  3. Select the installation type for your computer. You have two options:
    • Express: this allows the installer to make the recommended choices for you. If you choose this option, skip to Step 6.
    • Custom and Network Options: choose this if you'll be using multiple versions of QuickBooks Desktop on the computer. Or you can choose this if you'll use QuickBooks to share data with other users on a network.
  4. Select where you will be using QuickBooks.
  5. Choose a new install location or select Next to install to the default directory.
  6. Click on Install.
  7. Select Open QuickBooks to get started.
  8. Activate QuickBooks and you're all set.

Once completed, you can now access you backed data and restore it on your QuickBooks.


Fill me in if you have other questions about installing QuickBooks. I'll be here to assist you.

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