I'm Sandra Bitner, Dir of Finance and Advancement, with Juan Diego Academy. We fully paid for our Quickbooks Pro Plus 2018. My hard drive crashed. We have it back up and running, just need to download our Qkbks so that I can access it. Please call me @ [removed] or [removed] to walk me through this process.
Thanks. My issue is that I do not have the desktop program installed on the computer at all. Due to that I cannot get to File, etc. to access the backed up data. I need help installing the program itself. I have used the setup features but get a server error every time. Even with using the diagnostic installer program and it did not go through either. Please advise
After downloading, click on the file and allow it to run on your computer. Then you may follow these steps:
Agree to the Software License Agreement, then select Next.
Enter your License and Product numbers, then select Next.
Select the installation type for your computer. You have two options:
Express: this allows the installer to make the recommended choices for you. If you choose this option, skip to Step 6.
Custom and Network Options: choose this if you'll be using multiple versions of QuickBooks Desktop on the computer. Or you can choose this if you'll use QuickBooks to share data with other users on a network.
Select where you will be using QuickBooks.
Choose a new install location or select Next to install to the default directory.