I dumped the old QB Premier system and created new system by Enterprise Solutions. I recorded all the old assets that are not fully depreciated yet in the Fixed Asset item List and then synchronized it with FAM. I would like to know why the old asset will not show up in the current Balance Sheet in the new system. Have I missed something when I set up the FAM to sync the Desktop? Can someone give me advice how to process the depreciation in FAM and record the depreciation in Desktop?
Thanks for joining the Community. I want to make sure your old assets show up in the Balance Sheet report, so let me direct you to the right support.
Since your concern needs detailed troubleshooting to make sure your Fixed Asset Manager (FAM) and QuickBooks Desktop are synced properly, I highly recommend reaching out to our Technical Support Team. They have the tools to check unforeseen incorrect configuration and unexpected results in FAM.
You can get our contact information through this link: Enterprise Priority Circle. Then, sign in to your account to message an agent.
I'm linking some articles for your reference:
From there, one of our agents will be able to help further and get you back to business.
Tag me below if you have any other concerns. I'll be around. Have a great weekend.
The problem has not been solved yet. I followed the steps that you had recommended to message with an agent. The agent told me that they do not handle Fixed Asset Manager and suggested me to contact my Account Manager.
I am trying to get my agent at the priority Circle to help now.
Hello there, @Georgie,
Priority Circle is a program designed to take care of our most valued QuickBooks Desktop Enterprise customers, just like you. You'll receive priority customer service to address your specific product needs and questions about setting up and troubleshooting your FAM.
Here's how to get your Customer Success Manager's contact information:
Once connected, you'll receive your free benefits as a Priority Circle member.
To help you get the most out of the program, you can check out more helpful tips and watch the training videos in the Customer Resource Center.
I'm only a post away if you have other concerns. Take care and enjoy your day.
I've already been a member in the Priority Circle but my issue still hasn't been resolved. I read through the FAM set up instructions couple times and rechecked every details. It's in vain to get the old assets shown up in the Balance Sheet.
Hello there, @Georgie.
It's my pleasure to help guide you to the right support so you'll be able to manage your transactions correctly.
If you haven't contacted the Customer Success Manager Team yet, as of now, I recommend getting in touch with them to check and verify this further securely. As mentioned by my colleague RaymondJayO, they'll be able to address your specific product needs and questions about managing Fixed Asset Manager (FAM).
For further details and the support's contact information, you may check it here: Customer Success Manager.
In addition, you may also check our QuickBooks Desktop self-help articles for your reference in the future: QBDT help articles.
Please don't hesitate to add a comment below if you have any other QuickBooks questions, I'm just a post away to help you. Wishing you the best!