How to solve Quickbooks Online Invoices showing up as paid, but not being matched in banking transactions
Whenever our clients pay us via online payment (credit card or bank transfer), the invoice in 'sales' is marked as 'paid' automatically. However, in "banking" we always have a transaction of the deposit amount that can't be matched to the invoice since it's already marked as "paid."
It appears as a duplicate transaction, but you can't un-link the transaction of the paid invoice.
What do we do? We have all these extra transactions in banking of these online deposit/payments that can't be matched (since the invoices are already marked as paid), so they're messing up our books.
I can lend a hand with your paid online invoices and match the transactions successfully in QuickBooks.
It seems that these payments are deposited in your Undeposited Funds that's why you can't match it. To solve this, you'll have to create a bank deposit for the payments so that they are deposited to your business account.
Go to Create/Plus Icon and select Bank Deposit.
Fill in the details and select the payments included in the deposit.
This should help guide you on the right track. If there's anything else you need or if you have additional questions about matching your bank transactions, do let me know. I'd love to help in any way I can.