I accidentally registered 2 accounts in Quickbooks at [email address removed] and paid for the program 2 times. Please delete one account and return the money.

I thank you for the complete details you've shared, @tatianaguridova-.

Let me walk you through in cancelling your duplicate account and in sending a refund request.

You can easily login to your QuickBooks account and check its company ID. Once you've located the company ID of the duplicate account, you can proceed to the cancellation process. Here's how:

1. Log in to your QuickBooks Online account.
2. Once opened, go directly to the Gear icon. 
3. Click Account and Settings under Your Company.
4. Select the Billing and Subscription tab, you'll see your company ID from there.
   

Once verified, you can now start the cancellation process and request for a refund. 

1. From the left menu, click Billing & Subscription.
2. Under QuickBooks Online, click Cancel subscription.
3. Choose Continue to cancel.
   • ​​​​​​​If asked, select Continue to cancel again. 
4. Select a cancel reason and click Return Product/Duplicate .
5. Wait for the confirmation that the product return was submitted successfully.
6. An email will be sent to you as your refund is processed.
7. Click Submit and cancel subscription.
8. Select Got it.

You're eligible for a refund under our satisfaction guarantee if you subscribed within 60 days of the purchase date. Once completed, you'd receive an email notification containing your cancellation details. Also, you can browse these articles as additional references on how to manage your account:

• What happens to your data after you cancel
• Request a refund for your QuickBooks product
• Cancel your QuickBooks Online subscription or trial   

Always know the Community team is available 24/7 to answer your questions. Just leave a reply below and we'll surely help you through it. You take care and stay safe!

Thanks so much. I canceled my subscription, but the money has not been returned yet and the account has not been deleted:

Here is text I see:

Hello, @tatianaguridova.

Let me route you to the best available support so we can further check on the status of your duplicate account.

Since the Community page is a peer-to-peer forum, I'd recommend contacting our Customer Care team. A specialist can securely access your account and verify the status of your account. Also, they can assist you processing your full refund request. Here's how to contact us:

1. Sign in to your QuickBooks Online (QBO) account.
2. Go to the (?) Help icon.
3. Choose the Talk to a human option (type it again if prompted).
4. Enter I still need a human.
5. Click Contact us.
6. Then, select either Send a message (if you prefer to chat) or Get a callback. 

Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.

In case you have other questions or queries about QBO, you can always add them to your reply. I’ll be around to answer them for you. Keep safe.