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Libby-McCravy
Level 1

I accidentally unlinked some expenses from our credit card that are billable to a client. Now, I'm not sure how to get those charges back onto the customer invoice.

We have credit card expenses that we charge to customers. I accidentally unliked some, and now I can't figure out how to get them back onto the invoice.
1 Comment 1
JamesDuanT
Moderator

I accidentally unlinked some expenses from our credit card that are billable to a client. Now, I'm not sure how to get those charges back onto the customer invoice.

Keeping your data accurate is our top priority, Libby-McCravy. Let's get those transactions back to where they should be.

 

Were these expenses already linked to the invoices in QuickBooks Online? If so, we  can go back the invoices themselves and relinked them. Though, we'll have to do it one invoice at a time. Here's how:

 

  1. Open ana affected invoice.
  2. Select Manage at the top right of the invoice page.
  3. Click the drop-down arrow for Suggestions.
  4. Tap the Suggested transactions link.
  5. From there, we can see the billable expenses we want to add to the invoices.
  6. Click Add.
  7. Review the invoice, and click Save.

 

If you accidentally uncheck the Billable box while you're still in the expense page, we can still get the details through the Audit Log. Here's how to do it:

 

  1. Click the Gear icon in the upper-right corner.
  2. Under TOOLS, select Audit log.
  3. You can change the filters if necessary; User, Date Changed, or Events.
  4. Under the EVENT column, you will see two consecutive historical happenings:
    • Edited  for #1 Vendor for $400.00
    • Deleted Billable Expense Charge to
  5. Click View to know who the expenses are billed with.
  6. You can click on the hyperlinked text of the expense transaction.
  7. You'll be routed to the expense transaction and correct the changes.

The situations I've provided above are situations happened to other customer's too. We'd appreciate if you can provide more details of scenario. This way, we'd be able to give specific actions to take to correct your data in QuickBooks Online.

 

We'll be right here if you need further assistance in correcting your billable expenses and managing your transactions.

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