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I added a new user, she cannot login, she gets an error message that there is no QB company associated with her email?

 
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QuickBooks Team

I added a new user, she cannot login, she gets an error message that there is no QB company associated with her email?

Thank you for raising your concern here with us on the Community page, @shira1.

 

Let's figure out the possible reasons why an invited user is getting this error message.

 

First, please make sure that the user opens the correct link on the email. Usually, a user needs to click on the Let's go! link, then create an account or Sign In if he/she already has an existing account.

 

From there, the user must input the correct username (email) and password associated with his QuickBooks Online account.

 

If the same behavior happens, you need to redo the invite, by deleting the user's name from the Manage Users page, then re-input the same details. You can use this link as your reference: Add, delete, or change user access.

 

In case you need help in reviewing and managing your books in the future, you can do it by inviting a professional accountant to your company file. You can check out these articles as your guides:

 

Please let me know how else I can help you with QuickBooks. I've got your back and am always happy to help. Thanks for dropping by, keep safe always!

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