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usermyles
Level 1

I am attempting to downgrade my account but get an error (Error code:-81832). Why do I have the option to upgrade but downgrade seems to be not working?

I would like to downgrade my account type and once logged in, go to the subscription settings. Looking at options, but strangely the option to downgrade has some server error. I have tried the "log in a new incognito window" that support usually suggests and see the same result.
4 Comments 4
DivinaMercy_N
QuickBooks Team

I am attempting to downgrade my account but get an error (Error code:-81832). Why do I have the option to upgrade but downgrade seems to be not working?

Thank you for posting here and sharing the outcome of the steps you've performed, @usermyles.

 

Sometimes an error occurs when downgrading your subscription if there are turned-on features available in your current plan. This is also caused by connected third-party apps.

 

To prevent this error, it's recommended that you turn off these features or disconnect the third-party apps temporarily. The following are the features you have to turn off:

  • Pause recurring transaction templates: 
  1. Go to Settings and choose Recurring Transactions.
  2. Select a template. Then click the Edit dropdown.
  3. Tap Pause and then Pause again to confirm.

 

Once done, downgrade your subscription again:

 

  1. Navigate to Settings and select Account and Settings.
  2. Click Billing & Subscription. Make sure your payment info is up-to-date.
  3. Choose Downgrade your plan.
  4. Tap Choose Plan.
  5. Review what's changing with your new plan.
  6. When you're ready, hit Continue or Submit.
  7. Review the billing details.
  8. Tick Change plan, and then Done.

 

Here's the article that will provide more info about the process: Upgrade or downgrade your QuickBooks Online subscription.

 

If the issue persists, I suggest accessing your account using a different supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks. 

 

Here's a great source where you can find articles that can help you in managing your books in QuickBooks, please visit our QBO help articles page. This includes topics such as reconciliation, track income, and expenses, run reports, etc.

 

Feel free to leave a reply below if you have further concerns about downgrading your plan. I want to make sure you're taken care of, and I'm here to help you anytime. Take care always.

Daffodill
Level 1

I am attempting to downgrade my account but get an error (Error code:-81832). Why do I have the option to upgrade but downgrade seems to be not working?

Hello, I am trying to downgrade my quickbooks online subscription from Essentials to simple start. ... and billing, I can only upgrade, NO OPTION TO DOWNGRADE. ... I do receive an error message "An error occurred during payment method ... A different work around than qbo/intuit.com/app/changeplan? myprepaidcenter balance

AlexV
QuickBooks Team

I am attempting to downgrade my account but get an error (Error code:-81832). Why do I have the option to upgrade but downgrade seems to be not working?

Good day, Daffodill.

 

I understand that you want to downgrade your subscription.

 

As mentioned, it's possible that there's a feature that is turned on that's why you're unable to downgrade. If you're using multicurrency, you won’t be able to switch to Simple Start. 

 

Please check this link for more details: Upgrade or downgrade your QuickBooks Online subscription. If the features in the article are turned off but still getting the same error, let's perform some troubleshooting steps. Let's start by using an incognito window and downgrade it from there. 

 

These are the shortcut keys:

  • Safari: Command + Shift + N
  • Google Chrome: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P

Also, I suggest clearing the cache since it causes errors in QuickBooks Online. Lastly, make sure that the browser is updated or use a different one.

 

I'll be here if you need anything else. Stay safe and healthy!

Fiat Lux - ASIA
Level 15

I am attempting to downgrade my account but get an error (Error code:-81832). Why do I have the option to upgrade but downgrade seems to be not working?

@Daffodill 

Have you enabled the multicurrency feature? You may have to open a new QBO account and migrate data form your current account.

https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo

 

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