cancel
Showing results for 
Search instead for 
Did you mean: 
aaron54
Level 1

I am getting bounced email errors on emails I've used for years on customers. I've double and triple checked the spelling and they still bounced back.

 
1 Comment 1
katherinejoyceO
QuickBooks Team

I am getting bounced email errors on emails I've used for years on customers. I've double and triple checked the spelling and they still bounced back.

Welcome to the Community, @aaron54

 

There are two main reasons for bounced emails. It could be that the email address was entered incorrectly, or there was a temporary issue with the recipient's email server. 

 

I'd suggest you use the Cc/Bcc option to check if you're unable to receive the email for the invoice sent. If you receive an email, the recipient should also receive it on their end.

 

However, if this strange behavior persists, I recommend reaching out to our QuickBooks Support team. They can help check your account further and send a report about the error.

 

  1. Click the Help icon, then click Contact us.
  2. Enter the error you encountered, then click Let's talk.
  3. Select from Start messaging or Get a callback.

 

As an additional insight, check out this article: Undelivered Invoices in QuickBooks Online.

 

I've added this article for your future reference in case you'll want to personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

I appreciate your understanding on this matter. Please let me know if you have other questions.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up