I am getting Something's not quite right Unexpected problem : -32101 when trying to adjust a payment

Also, live chat is not working so I cannot even talk to anyone about it!

Thanks for reaching out to the Community, @amabel.

Let's access your account via a private browser (incognito). This way, we can check if the error has something to do with the browser you are/aren't using (cache and cookies). Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to adjust a payment again to double-check. If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

Please let me know if you have any other issues or concerns, and I'll get back to you as quickly as possible. I'm always here to help. Have a good one!

Hi

None of those worked - I tried on 4 different PCs with 3 different browsers (chrome/firefox/edge). I tried clearing cache, tried in incognito and private windows but no joy.

I managed to get live chat working and did a screenshare. Jack looked but couldn't help so is going to call me within the next couple of hours with a fix.

HI did you get the issue sorted out? I am experiencing the same problem :(

Hi there, @Virlen3001.

Thanks for joining this thread. I understand the urgency to get this fix immediately. 

The error you've encountered is more like a browser-related issues. In case you haven't tried yet, you can follow the troubleshooting steps shared by my peer @FritzF. 

If the issue still persist, I;d recommend you contact our Customer Care team. They can take a closer look at the issue and help you resolve it. They can also submit a request to investigate this matter whenever necessary. 

For future reference, you can check out some relevant topics and related articles in our QuickBooks Articles hub. 

Feel free to visit us again and post some more of your concerns. We're always delighted to be of your service. 

Did you get this sorted out?  I received the same error but managed to do 5 with no errors and just encountered it on this one.  I am using Chrome.  Thanks in advance!