Hello @Mayra5,
In QuickBooks Online, the frequently accessed page resources stored on your browser may affect your browsing experience. They can cause unexpected browser problems like how you received an error message trying to upload transactions.
.
That said, let's consider letting them log in to the account using a private or incognito browser so we can isolate this issue. Here are the shortcut keys you can provide for easy access:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, you can continue by clearing your regular browser's cache so the system can start fresh and improve your browsing experience. But if you get the same results show up while using a private browser, use a different browser app instead.
On top of that, I've also included this reference helpful with the steps needed in categorizing and matching your uploaded transactions: How to Review Downloaded Bank and Credit Card Transactions and put them in the Correct Accounts.
Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Take care and stay safe!
