Go payment not working on my Tablet

I have a similar issue, but trying to use a Samsung Galaxy 4G with an audio jack reader.  I cannot log into the app.  I can from a newer Samsung though.  

Any help would be appreciated.

Lesley

Thanks for joining the thread and bringing this situation to our attention, Impressionz.

To help fix the issue, I'd recommend updating your GoPayment app to it's latest version for Android which is 5.0 and higher. Once done, try to log back in.

Please keep me updated how things goes. Have a great day!

go payment works on my samsung phone but not my samsung tablet.  can you help

Thank you for joining into this thread, @tyeany1.

Let me route you to the best help available so someone can help you access your Merchant Services account in the GoPayments app on your tablet.

But first, have we tried updating your GoPayments app to the latest released version? Some app issues and bugs will be fixed once you installed the latest released version.

Nevertheless, if you've already installed the updates yet you still have the issue, I'd recommend contacting our Merchant Services Team. From there, someone can help you log in and access your account through your tablet. He/she will also create a case ID or ticket if needed to do so.

Lastly, here's an article you can read for your future reference: QuickBooks Merchant Services or QuickBooks Online Support - Who Should I Contact for Help?

 
Please let me know in the comment section below if you have any other questions. I'll be always around to help.

Not concerned with Card Reader--Concerned with GoPayment APP

Devices:

ANDROID: Samsung Galaxy S22 Ultra Phone--GoPayment app v 23.04.0

ANDROID: Samsung Chromebook Plus (Kevin Firmware and recent updates) GoPayment app v 23.04.0

On my phone i can attach card reader and barcode reader via Bluetooth, scan upc to search products and add it to invoice/receipt. Card reader works too.

On my Chromebook I can't even get the products to come up. About twelve products load and then it locks up.

You can update your QuickBooks Apps, @BOSS-clay .

Make sure to update your app to the latest released version to fix some issues and bugs.

Once done and you're still getting the same error, you can install and reinstall the app.

Here's how:

1. Go to Settings, then About device.
2. Tap Update, then Check for Updates.
3. Click Install.

Here is an article to guide you in fixing issues with Go Payments: Fix issues with GoPayment and QuickBooks mobile app card reader

Feel free to click the Reply button below if you need further assistance about Go Payment. I'm always here to help. Have a great day.

You obviously didn't care to read what I wrote and posted a generic useless response. Don't waste my time.

Hello there, @BOSS-clay.

Know that we only wish you to experience the best kind of service while using the program. I can see the urgency of getting this resolved as soon as possible so you can continue loading your products without getting locked up in QuickBooks GoPayments. 

To ensure that your Chromebook's GoPayment application gets sorted out, I recommend contacting our QuickBooks Payments Support Experts so they can further investigate the root cause of the issue and provide you with a timely solution. 

Moreover, I'll share this link where you can search for articles that can serve as your reference to guide you manage your QuickBooks Payments apps: QuickBooks Payments Help Articles.

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with QuickBooks GoPayments. The Community team always has your back. Keep safe.