I am locked out of my account. the address verification will not show up when I try to resubscribe, and i need to access documents for taxes.

Hello, flowerfree2.

When you are locked out of your account, your ability to resubscribe depends on the status of your subscription (either canceled or suspended). If your account service has been discontinued, resubscribing will no longer be available. Only active or eligible accounts can proceed with a subscription renewal.

If your subscription has ended, QuickBooks Self-Employed lets you look at your account and get important documents, like tax files, for up to one year.

I recommend contacting our Live Support team for help. They can check your account status, fix verification issues, and guide you on accessing your documents for taxes.

Here’s how you can contact them:

1. Select Need to get in touch? Contact us after opening the link to our Live Support team.
   
   
    
2. Choose which product your question is about from the drop-down menu.
3. Click Continue to proceed.

Additionally, you might be interested in learning about QuickBooks Solopreneur, which offers the same functionality as Self-Employed but with improved features tailored to your needs. Check out this article: Introduction to QuickBooks Solopreneur.

 If there's anything else we can assist you with, don't hesitate to reach out.