Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1

I am missing the green on QB online? Can anyone help?

Is anyone missing the green plus sign on the top of the screen?
1 Comment
QuickBooks Team

I am missing the green on QB online? Can anyone help?

Not to worry, I can help you to show it again in Quickbooks, @markdrewry7-gmai.

Currently, we haven’t received any reports concerning the plus sign button. We can perform some troubleshooting steps here to isolate the issue.

Missing buttons in QuickBooks Online are usually the results of outdated or corrupted cache files in your web browser. QBO collects cache files that save you time when loading repetitive images and information. However, it can slow things down once if it gets too big. You can start by accessing your account to a private browser to verify. Here are the key shortcuts:

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

Then go back to your main browser and clear the cache if it works fine. Doing this will load a fresh copy of everything on the screen and help restore that missing button. You can also use other supported browsers as an alternative.


In case you need more tips and information on how to manage your business finances. We have available webinars to help you understand our product features, functions and benefits of QuickBooks.

Feel free to reach out to me here with all of your questions and concerns. I'm determined to ensure your success. Have a good one.

Need to get in touch?

Contact us