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Thanks for getting this to our attention, @karenjaj,
The error "Before you can import this data you must sign in to QBO and delete all employees" when converting from QBDT to QBO is currently tagged as an ongoing issue. Our engineers are aware of this and are working on a fix to resolve this as soon as possible.
We don't have the exact turn around time on when this will be fixed. To get notified with the updates about the status of the investigation, I recommend contacting our Support Team. After your account is added to the list of affected users, you will get emails from us once a fix is available.
To contact us:
To reach us on time, our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. When you're connected to a live agent, have them add you to the investigation ticket number INV-41539.
Let me know how the call goes. I want to make sure you're able to reach our representatives and get this taken care of. Have a lovely weekend!
I am having the same issue. Deleted employees that have not been paid yet, but I still get the error. Argh!
I was on the phone with support but she could not help me. I need to pay employees and get started in the program!
Hello there, @Rporter64.
We don't want you to experience this inconvenience. As an update, our product experts are still working on this investigation (INV-41539) with this issue that you have. I recommend contacting pour QuickBooks Online Support Team to add your account to the affected users. This way you will be updated with the investigation status.
Here's how to contact our support team:
Let me know if I can be an additional help. Take care and stay safe.
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