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billing114
Level 1

I am not able to find a couple of my saved items in the drop down of "Add product or service" They dont exist When I add new, it says they already exist I cant use them

While creating a new invoice, in the product/services drop down, I start to type in Labor and its not popping up So I go to add new and type it in and when tapping submit, it says it already exists But again, it wont show up in the add product/service field So I cannot use Labor I had to create a new one "Labor." and that worked but then the next time I logged in I had the same exact problem, "Labor." doesn't show up and when adding new, it says it already exists. So I then created "Labor-" and that worked that day But then same problem repeats. The Boss says I cant use different variations of the word Labor and I need to figure out how to fix it. It's not just labor causing a problem, a few other like "Time Travel" is doing the same thing. But most of my products and services are popping up and working

1 Comment 1
JorgetteG
QuickBooks Team

I am not able to find a couple of my saved items in the drop down of "Add product or service" They dont exist When I add new, it says they already exist I cant use them

We appreciate you letting us know about the issue you're experiencing with your products and services not appearing in the drop-down list when creating an invoice in QuickBooks Self-Employed (QBSE), Billing114. We're here to help troubleshoot and resolve it.

 

To start, please log out of your QBSE account and then log back in. This process will refresh your session and re-sync your data, ensuring that QuickBooks loads everything correctly.

 

We also recommend clearing your browser’s cache to eliminate stored data that may be causing display or performance issues. Additionally, ensure you're using a supported browser to avoid compatibility issues with QuickBooks.

 

Please add a comment below if you have any further questions or require additional assistance. We’re committed to ensuring you have a smooth and reliable experience, and we’re here to assist you.

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