I am not getting info from my bank.. the accounts are connected

Welcome to the Community, Savery.

We are glad to help you achieve your goal. To ensure clarity, could you please provide more details about the payment type you would like to update in QuickBooks Online? Any additional information you can offer would be greatly appreciated.

Moreover, if you are referring to updating or changing your payment method for managing your billing, payment, and subscription info you can follow these steps to help you make changes:

1. Log in to QuickBooks Online.
2. Click on Settings and select Subscriptions and Billing.
3. Navigate to Payment method and click on Edit. You will be able to:

• Modify how you pay for QuickBooks Online by updating your credit card expiration date, billing address, or account name.
• Add a new payment method for QuickBooks Online billing.
• Switch your QuickBooks Online billing to a previously used payment method.
  
  4.Don’t forget to save your changes. After saving, you can verify the updated payment method on the Subscriptions and billing page.

Please note: If your QuickBooks Online is bundled with Payroll, updating your credit card here will also update it for Payroll. If you have multiple Intuit subscriptions, consider using the Intuit Payment Wallet to manage payment methods for all your subscriptions.

However, if you’re referring to something different, please feel free to share your thoughts here in the Community. I look forward to your response.

Additionally, here are some articles that you can visit for your reference in handling your QBO account moving forward:

• Update or change your Intuit Account sign-in information.
• Manage billing, payment, and subscription info in QuickBooks Online.

Additionally, QuickBooks Live Assisted offers significant advantages for your financial management. Our experts provide tailored support, simplifying even the most complex accounting tasks and ensuring compliance is achieved effortlessly. Whether you need professional assistance, organized books for tax purposes, or comprehensive management, our team is here to help. This support empowers you to make informed decisions with confidence.

I appreciate any details you can provide. Let me know whenever you have more concerns with handling your payments in QuickBooks Online. We're always around to assist you further. Stay safe and well!