I am trying for the first time to enter journal entries in QBO. I have checked everything but QB says my debits.credits don't match. They match. How do I fix this?

Hi, @accounting698. Let’s go through some troubleshooting steps to ensure your debit and credit balances in your Journal Entry (JE).

Since you’ve already verified the calculations and tried the plus/minus method, the next step is to check the Total section. This is your Source of Truth to ensure everything is balanced. For reference, see the screenshot below:

If the totals are correct but the issue persists, try refreshing your QBO page to sync the updated details. If that doesn’t resolve it, you can log out and log back in to refresh your session and ensure the system has properly synced.

Please let us know if you have any additional concerns or questions about your JE. We are here to assist you.

Hi @accounting698,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.