Hi, akosch-neb-rr-co.
I'm here to help ensure this is taken care of for you.
Are you getting any error messages when trying to reach our Support team through chat? If so, may I know what you're getting? Also, can you share more information about what didn't fully transition? Any details will help me provide the best resolution for your concern.
If you still wish to speak with our Support team, let's log in to your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once logged in, try to reach our Support team again. Here's how:
- In QBO, go to the Help (question mark) icon at the top.
- Select a suggested option, or type a question or topic you need help with.
- Click Contact Us and choose a way to connect with us.
If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.
I'm looking forward to hearing from you soon.
