i am trying to download quickbooks online app on new computer and it keeps giving me a javascript error

Thanks for reaching out, Rsgunn. I'll provide details of what caused the error and ensure you can successfully download your QuickBooks Online app on your new computer, Rsgunn.

Before downloading the app, it's essential to be aware of the system requirements in QuickBooks Online your computer needs to meet. These requirements are designed to provide the best performance and functionality, to have a smooth and error-free experience while using QuickBooks Online. 

JavaScript errors can occur for a variety of reasons, and understanding the root cause can help in resolving the issue. Here are some common causes of the error, particularly when trying to download or install applications like the QuickBooks Online app:

• JavaScript helps in executing code in web applications and software. If the JavaScript engine on your computer is outdated or corrupt, it can cause errors.
• Antivirus or firewall software might incorrectly identify the installation process as a security threat and block certain scripts from running.
• Certain system settings, such as User Account Control settings, permissions, or the Windows Script Host being disabled, can cause JavaScript errors.
• Corrupted system files

This type of error often involves complex technical issues that can vary depending on your computer's configuration, security settings, or other software interferences.

Therefore, I highly recommend reaching out to an IT professional to address this concern. They have extensive knowledge and experience in handling various software errors, including JavaScript issues, and can quickly diagnose the root cause and implement the necessary fixes to resolve the error efficiently.

Once everything's fine, you can proceed with downloading your QuickBooks Online app again. 

Also, you can add a QuickBooks Online shortcut or icon to your desktop. You'll want to look into this article on how to do this for all browsers, whether you use a Windows PC or a Mac: Create a desktop shortcut for QuickBooks Online.

I'm ready to back you up if you need more help downloading and installing QuickBooks products. I'll keep the thread open so you can comment back. 

Still can not download app

Still will not download 

Thanks for reaching back out, Rsgunn.

I suggest reaching out to our live support team if you are still unable to download the QuickBooks Online (QBO) app after verifying the system requirements and following all the troubleshooting steps provided by my colleague. Let me route you to them.

Our QBO live support team has the tools to review your account in real-time and investigate why you cannot download the QBO app. To get ahold of them, kindly follow the steps provided below:

1. Sign in to your QBO account.
2. Click on Help (?) at the upper right corner of your screen.
3. Tap on Search, then select Contact Us.
4. Select a topic to connect with the right expert.
5. Choose how to contact our QB support team.

• Via a Callback, where they’ll save you a spot and call you back.
• Via Chat, start a chat with our support.

You can check our QBO live team support availability via this link.

Additionally, you have the option to add a QBO Shortcut or icon to your desktop. Check out this article for the guided steps: Create a desktop shortcut for QuickBooks Online.

The comments section is open for assistance or inquiries regarding downloading the QBO desktop app. I'll be at your aid once I get your reply.