Let's discuss the error and resolve it to connect the bank successfully, @sgreathouse.
You'll encounter this error when secondary users attempt to connect the bank in QuickBooks Online (QBO) using their credentials. To resolve this, use the primary user's credentials to link the American Express account.
In the meantime, you can add those missing transactions through the WebConnect process. You’ll have to manually download the transactions from the bank. Then, upload the file to your account.
Download bank transactions:
To upload the file to your QuickBooks account:
Check this article for more information: Manually upload transactions into QuickBooks Online. From here, you can now categorize and then reconcile the transactions.
Let me know if there’s anything else that I can assist about your bank account by leaving a comment below. I’m always here to assist. Have a wonderful day!
Thank you so much for your quick response! I tried logging in as the primary user, but it is not showing me the two secondary accounts. I do not want the primary account linked to QB at all. I also already have one of the secondary accounts linked to QB and I'm now trying to add/link the newer one. I hope that makes sense!
Hello there, @sgreathouse.
When connecting your bank and credit card, you'd want to consider how your transactions are posted. If the transactions were downloaded to the primary account, connect only the parent account. However, if the transactions were downloaded to the individual secondary accounts, connect the sub-accounts and not the parent account.
In the meantime, you'd want to try disconnecting the connected secondary credit card account from online banking. Let me guide you on how to do it.
If you're still unable to see the newer secondary account, you can manually add it in QuickBooks. Here's how:
Once completed, you can manually add the transactions to the account and categorized them. You can follow the steps shared by my colleague, @MaryJoyD.
Lastly, I'm adding these articles to help you manage your accounts and transactions:
Know you can always find me here for all of your QuickBooks needs, I want to ensure your success. Thanks for reaching out and enjoy the rest of the week.
I finally figured out how to link a secondary amex account (you have to scroll through the list of credit card types and choose the one that says parent account), but none of the transactions linked so I did it manually.. Well, the account total is showing up as a negative number?? Any idea what is going on?
Let's get this balance corrected for you, @sgreathouse.
You may be seeing a negative balance in your Amex account because of an incorrect opening balance or transactions that are older than your opening balance.
To fix this, let's start by reviewing the opening balance entry in the Chart of Accounts. Here's how:
If you forgot to enter an opening balance, but, you're already tracking transactions in the account, you can enter the opening balance manually so your accounts stay balanced.
Then, you'll compare the balance on your bank records to what you entered as the opening balance in QuickBooks. If the amount doesn't match your statement, you can edit it. Here's how:
Then you'll run the Balance Sheet and Trial Balance reports. If you get the same result, I recommend the additional resolutions in the following article to make sure the opening balance is correct: Fix beginning balance issues in QuickBooks Online. You can go directly to Step 2. However, if you recently entered older transactions that come before your opening balance, please refer to the article below to reconcile them: Reconcile Older Transactions.
I'd love to know if this works for you! Please don't hesitate to reach out if you have any other questions. Take care!
Let me help share information about how your transactions are downloaded based on your credit card account set up.
To start with, you'll only need to connect the parent account once your transactions are downloaded as one. But if not, you'll have to connect each sub-accounts of your credit cards so you're transactions are downloaded correctly.
With this, I'd recommend contacting your financial institution for guidance on your account setup. To add, it is recommended not to manually enter transactions for the accounts that are connected to online banking since they'll be downloaded once every day to avoid any duplicate entries.
That being said, here's an article you can read to learn more about your account set up: About bank or credit card subaccount setup.
Additionally, I've also included this helpful article for the steps in categorizing your downloaded transactions: How to review downloaded bank and credit card transactions and put them in the correct accounts?
If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to assist you.