cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I am unable to backup- "QuickBooks couldn't open your company file. error code -6143, -301

 
4 Comments
QuickBooks Team

Re: I am unable to backup- "QuickBooks couldn't open your company file. error code -6143, -301

I'll give you the steps on how to resolve the error, LB1234.

 

Before we begin, it's recommended that QuickBooks is updated to the latest release. You also need to install and run the QuickBooks File Doctor for us to resolve the issue as quickly as possible.

 

Then, proceed to these steps:

 

  1. Remove extra spaces after the company name and before the company file extension. To do this, close QuickBooks and open the folder where the file is saved. Right-click on it and click Rename. Once done, check if you can open the file.
  2. If the error persists, please proceed to succeeding steps in this article until the issue is resolved: Error -6000, -82 or -6000, -106 when opening or accessing the company file.

Please let me know if you need more help with this. We'll make sure you're able to open the file and create a backup copy of it.

Level 1

Re: I am unable to backup- "QuickBooks couldn't open your company file. error code -6143, -301

This did not help me.

QuickBooks Team

Re: I am unable to backup- "QuickBooks couldn't open your company file. error code -6143, -301

Let's check if the file's location is the reason of this error, cartforestry.

 

On your File Explorer, locate where you save your company file. Right-click on it and select Copy. Choose any location, right-click and click Paste. Right-click again and select Rename to give it a new file name. Once done, let's restore the copied file to see if it works fine.

 

In addition, it's best to reach out to our Customer Support Team if you're still getting the same error. We have a dedicated team that can fix file issues so you can open it as soon as possible.

  1. Go to Help menu and select QuickBooks Desktop Help.
  2. Click on Contact us. Enter the error code -6143, -301 in the question field.
  3. Select Let's talk. Choose either Get a callback or Start a message.

Please comment again if you need more clarifications. I'll be here to help.

Level 4

Re: I am unable to backup- "QuickBooks couldn't open your company file. error code -6143, -301

@cartforestry 

Open your data file on trial license of Pro 2020. If the error code is the same one, your data file may be damaged. Call and ask Intuit Data Service to fix it. Should you need to resolve it in due course, consider purchasing a 3rd party file repair service.

Need to get in touch?

Contact us